Post by shahadat560 on Jan 18, 2024 10:23:15 GMT 1
The consumer organization Facua has denounced this Tuesday the illegality of charging a Covid supplement for the expenses incurred by business owners in complying with the measures dictated by the Government, and has assured that informing the user of this does not make this surcharge legal.
In a statement it has been reported that a growing number of establishments from different sectors of activity, with the excuse that they have an increase in their expenses as a result of adopting the measures dictated by the Government, are applying what they call surcharge, rate or supplement. Covid.
Thus, charging a surcharge in a bar for the measures they have to carry out to prevent the spread of the coronavirus, such as having their workers wear masks, "is as illicit as if before the pandemic they charged an extra for cleaning the table or for the fact that the waiters wear a uniform," denounced the consumer organization.
He has emphasized that, "whether or not there is prior Country Email List information, the supplement does not have to be paid and, in addition, it is advisable to take a photograph of the poster or receipt indicating its application to report it to the consumer protection authority of the community." autonomous".
In this way, Facua considers that restaurants or any other service would be charging the consumer an abusive surcharge.
Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, in its article 89.4 includes this by indicating it as an abusive clause. "the imposition on the consumer and user of unsolicited complementary or accessory goods and services."
Facua has insisted that "businessmen cannot offload any surcharge of this type on users without justifying the expenses" and has maintained that "it is not acceptable to take advantage of the current situation to make consumers pay supplements for hygienic measures such as cleaning which it is assumed that before they were also carried out by the company and were not charged as such".
Given the new service menu, it will be the consumer who decides whether to accept the new prices or decide to opt for the offer of another store, this organization has explained.
In a statement it has been reported that a growing number of establishments from different sectors of activity, with the excuse that they have an increase in their expenses as a result of adopting the measures dictated by the Government, are applying what they call surcharge, rate or supplement. Covid.
Thus, charging a surcharge in a bar for the measures they have to carry out to prevent the spread of the coronavirus, such as having their workers wear masks, "is as illicit as if before the pandemic they charged an extra for cleaning the table or for the fact that the waiters wear a uniform," denounced the consumer organization.
He has emphasized that, "whether or not there is prior Country Email List information, the supplement does not have to be paid and, in addition, it is advisable to take a photograph of the poster or receipt indicating its application to report it to the consumer protection authority of the community." autonomous".
In this way, Facua considers that restaurants or any other service would be charging the consumer an abusive surcharge.
Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, in its article 89.4 includes this by indicating it as an abusive clause. "the imposition on the consumer and user of unsolicited complementary or accessory goods and services."
Facua has insisted that "businessmen cannot offload any surcharge of this type on users without justifying the expenses" and has maintained that "it is not acceptable to take advantage of the current situation to make consumers pay supplements for hygienic measures such as cleaning which it is assumed that before they were also carried out by the company and were not charged as such".
Given the new service menu, it will be the consumer who decides whether to accept the new prices or decide to opt for the offer of another store, this organization has explained.